95asia Privacy Policy

1. Introduction and Policy Scope

This Privacy Policy is published by 95asia, an online casino and sports betting platform operating under international licensing. We are committed to upholding internationally recognised data protection standards to ensure the personal information of our users is always secure.

This Privacy Policy applies to all users who access or use the 95asia platform through the official website at https://95asia.run, including any registered accounts, transactions carried out, and communications conducted with our support team.

By registering an account and using the 95asia services, you are deemed to have read, understood and agreed to the provisions of this Privacy Policy. If you do not agree with any part of this policy, we advise that you do not proceed with registration or use of our platform.

2. Information We Collect

In operating the platform, 95asia collects various categories of information from users. This collection is carried out directly through the registration process and user interactions, as well as automatically through tracking technologies built into the platform.

Personal information collected directly:

• Full name as stated in a valid identity document
• Identity card number (MyKad) or passport number for identity verification purposes
• An active and valid email address for account communications
• Mobile phone number for two-factor verification and notifications
• Date of birth for the purpose of verifying the minimum age of 21
• Current residential address
• Payment method information such as the e-wallet account holder name

Information collected automatically:

• IP address and regional-level geographic location information
• Device type, operating system and browser version used
• Game activity data including bets placed, winnings and login sessions
• Financial transaction data including deposits and withdrawals
• Session cookies and preference cookies to improve the user experience

We do not collect sensitive information such as medical information, religious beliefs or political affiliations unless with explicit consent and for a specific purpose only.

3. Purposes of Data Collection and Processing

Every piece of information collected by 95asia is processed for legitimate purposes that are necessary for platform operations. We do not process data beyond what is required for the stated purposes.

The main purposes of data processing include:

• User account registration and management, including the identity verification (KYC) process
• Age eligibility verification, with a minimum age of 21 required to use the platform
• Processing financial transactions including deposits using Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrencies
• Managing and paying out bonuses to eligible users
• Providing effective customer support services
• Prevention of fraud, money laundering and other illegal activities
• Compliance with international licensing requirements and regulations
• Ongoing improvement of the user experience and platform products
• Sending relevant marketing communications, subject to user consent

Users who do not wish to receive marketing communications may opt out at any time through their account settings or by contacting the 95asia support team.

4. Legal Basis for Data Processing

95asia processes user personal data on the basis of grounds recognised by international data protection frameworks. Depending on the context of processing, we rely on the following bases:

• Contract performance: Processing necessary to provide the services agreed to in the Terms & Conditions, including account management and transaction processing.
• Legal obligation: Processing required to comply with international licensing requirements, including KYC procedures and anti-money laundering measures.
• Legitimate interests: Processing for the purposes of fraud prevention, platform security and service improvement that does not adversely affect users' fundamental rights.
• Consent: Processing for marketing communications and advanced analytics, which is only carried out when the user has given explicit consent.

5. Disclosure to Third Parties

95asia does not sell or rent user personal information to any third party for their own marketing purposes. However, in certain circumstances, information may be shared with the following categories of third parties:

• Payment processors: Payment service providers that process deposit and withdrawal transactions, bound by strict data protection agreements.
• Game platform providers: Licensed game developers who provide content on the 95asia platform, receiving only the data necessary for game operations.
• Relevant authorities: Law enforcement agencies or licensing bodies where there is a mandatory legal requirement to be met.
• Technical support service providers: Technology companies that assist with platform infrastructure operations, bound by comprehensive confidentiality terms.

Every third party that receives 95asia user data is required to comply with data protection standards no lower than those we uphold. We conduct regular assessments of all our data processing partners.

6. Cross-Border Data Transfers

As 95asia operates under an international licence, user data may be stored or processed on servers located outside Malaysia. All cross-border data transfers are carried out with appropriate safeguards, including data transfer agreements that comply with international standards.

We ensure that every country or territory receiving Malaysian user data maintains an equivalent or higher level of data protection. Further details on data transfer mechanisms can be obtained through our support channels.

7. Information Security

95asia implements comprehensive technical and organisational security measures to protect user personal data from unauthorised access, disclosure, alteration or destruction.

Technical security measures we apply:

• Data encryption in transit using the latest TLS/SSL protocols
• Data encryption at rest for all sensitive user information
• Two-factor authentication for access to user accounts and administration systems
• Regular security scanning and penetration testing by independent parties
• Role-based access control systems for internal staff
• Continuous monitoring and auditing of access logs

While we take every reasonable step to protect your data, no data transmission or storage system can be guaranteed 100% secure. We encourage users to also take their own protective measures, such as using strong passwords and not sharing login credentials.

In the event of a data breach that affects the rights and freedoms of users, we will notify the relevant parties within the timeframe required by our licensing obligations.

8. User Rights

As a 95asia user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights within a reasonable timeframe:

• Right of access: You have the right to obtain a copy of the personal information we hold about you, along with details of how it is processed.
• Right to rectification: You may request the correction of any inaccurate or incomplete personal information we hold.
• Right to erasure: In certain circumstances, you may request that your personal data be deleted, subject to our ongoing legal obligations.
• Right to object: You may object to the processing of your personal data for specific purposes such as direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the validity of processing carried out before the withdrawal.
• Right to data portability: You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact the 95asia support team via live chat on the platform or by email at [email protected]. We will process your request within a reasonable timeframe and may require identity verification before processing any data-related request.

9. Cookie and Tracking Technology Policy

95asia uses cookies and similar tracking technologies to improve the user experience, analyse platform performance and deliver relevant content. Cookies are small text files stored on your device when you access our platform.

Types of cookies we use:

• Essential cookies: Required for core platform operations, including login session authentication and security. These cookies cannot be disabled.
• Preference cookies: Store user settings such as preferred language and display preferences for a better experience.
• Analytics cookies: Collect anonymous information about how users interact with the platform for improvement purposes. Only activated with your consent.

You can manage and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect platform functionality and your user experience.

10. Changes to the Privacy Policy

95asia reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements or changes in the services we offer.

Whenever a material change is made to this Privacy Policy, we will notify registered users via an in-platform notification or by email to the registered address. The effective date of the latest version will be clearly stated at the top of this document.

Continued use of the 95asia platform after the effective date of any such changes will be considered acceptance of the updated Privacy Policy. We encourage users to review this page regularly to stay informed about how we protect their personal information.

11. Contact Us

If you have any questions, concerns or complaints regarding how 95asia processes your personal data, we welcome you to get in touch. Our experienced support team is available to assist in both Malay and English.

You can reach us through the following channels:

• 24/7 live chat: Via the live chat icon available on the 95asia platform, accessible at all times
• Email: [email protected] — for written enquiries relating to privacy and personal data

We aim to respond to every privacy-related enquiry within a reasonable timeframe. For complex requests such as data access or deletion, identity verification may be required before we can proceed with your request.